Orchid

We are experiencing increased error rates related to our Amazon servers impacting our online services. These errors may cause issues with our Cloud, Remote Access, Online Booking, and other online services hosted in Amazon. Technicians are currently working to resolve these issues. Please check our Facebook page for periodic updates.

We recently experienced a service outage related to our Amazon servers impacting some of our Remote Access customers. These services should be restored for most customers. If you are still experiencing issues please follow the directions on this Support Article to restart the Remote Access service on your computer which should resolve the issue. Please check our Facebook page for more information. We apologize for any inconvenience this may cause and thank you for your service.

System Maintenance is scheduled between Monday night, July 17th, 9:00 pm EST and Tuesday morning, July 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

Epson Receipt Printer Setup

These instructions will help you install drivers for Epson receipt printers and configure them to work properly with your DaySmart software.

Install Printer Drivers
Drivers are required for your printer to communicate with Windows and your software.
  1. Unplug the printer from the computer if it is not already.
  2. Click here to download the Epson driver directly from our website.
  3. Run the installer once it finishes downloading. This may take a minute.
  4. Click Next on the InstallShield Wizard welcome screen.
  5. Accept the license agreement terms on the next screen and click Next.
  6. Choose the Standard radio bubble and click Next.
  7. Choose Add on the right.
  8. Select your printer model from the Select Driver pull-down menu. Refer to the label, literature, or packaging for your printer to determine the correct driver to install. If you purchased the printer from DaySmart Software, it will likely be TM-T88III, TM-T88IV, or TM-T88V. If you have a TM-T88IV, be sure to choose Receipt and NOT ReStick.
  9. Make sure the installer chooses Create a USB port automatically. If it does not, change it to that option from the Port Type pull-down menu.
  10. Click Next.
  11. Click Next.
  12. Click Next. The installer will begin installing the driver files. This may take several minutes.
  13. Click Finish once the installation is complete.
Connect Your Printer
Now that the requisite drivers are installed, the device should be ready to communicate with both Windows and your software.
  1. Plug the device into any open USB port on your computer.
  2. Windows will recognize and configure your device. This may take a minute.
  3. In your DaySmart software, grab the Tools pull-down menu and select Options.
  4. Select the Hardware Setup tab and click the Configure Receipt Printer button.
  5. In the Settings section, choose the Use standard full-size Windows printer or USB receipt printer radio bubble.
  6. Click Select on the right and choose your Epson receipt printer. Click OK.
  7. Click the Print Test Receipt button and follow the prompts to print a test receipt.
  8. When the receipt prints successfully, click OK in the Receipt Printer Setup window and return to using your software. The receipt printer is now properly configured to work with your software.
If you experience problems using your printer under normal operating conditions or have trouble printing a test receipt after following these instructions, refer to vendor specific support literature or the manufacturer's support resources.

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