Orchid

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: The office will be closed for the Labor Day holiday on Saturday, September 1st and Monday, September 3rd. We will resume regular business hours on Tuesday, September 4th.
Thank you for your understanding.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Cash Drawer Setup & Troubleshooting

These instructions will help you connect and configure a cash drawer for usage with your DaySmart software. 

Set Up Your Cash Drawer
Cash drawers typically connect in two common ways: a USB cable connected directly to the computer or an RJ-11/RJ-12 cable (looks like a phone connector) connected to the receipt printer. If the cash drawer connects to a receipt printer, the receipt printer must be properly configured in Windows before the cash drawer will function. If you have not already set up the receipt printer, click here for instructions.
  1. Plug in your cash drawer. It will not require any additional drivers or software to function.
  2. In your software, grab the Tools pull-down and select Options.
  3. Select the Hardware Setup tab and click on Configure Cash Drawer.
  4. If your cash drawer connects via USB cable to your computer:
    1. Select the My APG cash drawer is connected directly to the computer using a USB cable or My MMF cash drawer is connected directly to the computer using a USB cable option.
    2. Click Test Open Drawer. If the drawer does not respond to the option you have selected from the previous step, switch to the other option and try to open the drawer again. If the drawer is functioning properly, one of these two options will open it. Skip to Step 6.
  5. If your cash drawer connects to the receipt printer:
    1. Select the My cash drawer is connect to a USB printer option.
    2. Click Test Open Drawer. If it does not respond, check the enable legacy support box and try to open the drawer again. If the drawer is functioning properly, one of these two options will open it.
  6. Click OK to return to the options screen. 
  7. Click OK again to save the settings and return to your software.
Troubleshooting Tips
In the unlikely event that you encounter any problems during the setup of the cash drawer or your cash
drawer does not open, try the following troubleshooting steps:
  1. ​If you have more than one available USB port on your computer, try plugging the cash drawer into a different port.
  2. Try opening the cash drawer with the provided key to verify there are no physical obstructions that could be preventing the cash drawer from opening.
Please note that the cash drawer can only be opened from the computer into which it is currently connected.

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