Orchid

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Happy Holidays! Please be advised that our offices will be closed December 24th, 25th, 31st, and January 1st to allow out employees to spend time with their families this holiday season.
Thank you for your understanding.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Database Restoration Overview

These instructions will help you restore a backup copy of a database to your software. Restoring a backup is quick and easy, and will allow you to recover your database information should you experience data loss or your database encounter problems. If you've had complete computer failure or a hard drive crash, then you can restore backup databases if they've been saved to an external device or cloud solution.

Restore the Last Recorded Automatic Backup
When restoring a database using this option, the last backup created automatically by the software will be restored. It will be the most recent picture recorded by the software, provided that no manual backup was made after the last automatic backup was completed.
  1. Select Backup and Restore from the File drop-down menu.
  2. Click Restore Database.
  3. The Restore Database screen will appear.
  4. Select I would like to restore my last recorded automatic backup (recommended). Here you will also see the date and time that the backup was created on, and the location of the backup file. Use this information to determine if restoring this backup is the best option for you to restore a database.
  5. Click the Next button.
  6. The Are You Sure? screen will appear.
  7. Click Yes to continue.
  8. If you entered a database password, the Password Required screen will appear.
  9. Enter your password and click OK.
  10. Your database will be restored.
  11. Click OK.
Restoring a Different Automatic Backup
When restoring a database using this option, you will have the option of deciding which automatic backup to restore. You will have a list with creation dates and times of the full list of automatic backups currently in your automatic backup location.
  1. Select Backup and Restore from the File drop-down menu.
  2. Click Restore Database.
  3. The Restore Database screen will appear.
  4. In the Backup Location section, select Restore a database from the automatic backup location. If the Automatic Backup option is grayed out, then restoring from an automatic backup is not available because the Automatic Backup feature is probably turned off. We highly recommend that you keep the Automatic Backup feature turned on.
  5. Click the Next button.
  6. In the Automatic Backup Files section, all of your automatic backups will appear. Select the automatic backup to restore and click Restore.
  7. The Are You Sure? screen will appear.
  8. Click Yes.
  9. If you entered a database password, the Enter Database Password screen will appear.
  10. Enter your password and click OK.
  11. Your database will be restored.
  12. Click OK.
Restoring from a Backup Location
When restoring a database using this option, you will select the location of the backup to restore. It's likely the location will be on an external device or a file directory that's outside the automatic backups location like your Desktop.
  1. Select Backup and Restore from the File drop-down menu.
  2. Click Restore Database.
  3. Select Restore a database from a specific location.
  4. Click Next.
  5. Locate the backup file that you wish to restore on your computer or on the external drive.
  6. Select the file to restore and click the Open button.
  7. Click Yes.
  8. If you entered a database password, the Enter Database Password screen will appear.
  9. Enter your password and click OK.
  10. Your database will be restored.
  11. Click OK.
Restore Using a SQL Server Database File
When restoring a database using this option, you will use the database .MDF and .LDF files to restore. These files are normally located at C:\Program Files(x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Data\, but may be in another location if you are selecting to restore using these.
  1. Select Backup and Restore from the File drop-down menu.
  2. Click Restore Database.
  3. Select I would like to restore my database using an SQL Server database file.
  4. Click Next.
  5. Locate the .MDF file that you would like to restore from. Be sure that the matching LDF file is located in the same directory.
  6. Select the file to restore and click the Open button.
  7. Click Yes.
  8. If you entered a database password, the Enter Database Password screen will appear.
  9. Enter your password and click OK.
  10. Your database will be restored.
  11. Click OK.

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