Orchid

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Notice: Due to in office events on Tuesday, October 17th, we will be closing our phone lines between 5pm and 7pm Eastern Standard time. If you are in need of immediate technical assistance during that time, please leave us a voice mail and a technician will return your call after 7pm Eastern Standard time Tuesday evening. Alternatively, you can email us at support@daysmart.com. We apologize for the inconvenience and thank you for your patience!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Reinstalling Orchid Medical Spa Software

These instructions will help you reinstall your Orchid software. It is first important to determine the version you are using before downloading from the website. Once you know this, then you can download the correct version for installation.
  1. To find your version of software, open the Help pull-down menu and select About, if possible. Your version number will be displayed in the upper section with the program logo as shown below. The major version number is determined by the first number shown. 
  2. The following versions are available on our website:
    • Version 13
    • Version 12
    • Version 11
  3. When you’ve determined your version of software, you’ll want to make a backup, if possible. This backup is typically not needed, but is good to have in case something unexpected, like a power failure, occurs during reinstallation. To create a backup, open the software and go to the File > Backup and Restore > Backup Database. You will be prompted to select a backup location to save the file. Make sure to choose a location you can easily find later. We recommend a USB flash drive or external storage device.
  4. Once your backup is created, you MUST uninstall the current version of your software. Go to Control Panel > Programs and Features. Find Orchid in this list, highlight it, and then choose Uninstall.
  5. Browse to your program's file directory. Typically, it is located at Local Disk (C:) > Program Files(x86) > Orchid.
  6. Locate the folder, right-click on it, and choose Rename. Name it Orchid.old.
  7. Download and install your version of Orchid from the support website here.
  8. Once the installer finishes and the software opens again, the database should automatically be found. If it is not found, restore the backup created earlier by going to File > Backup and Restore > Restore Database > Restore Database from Backup.
  9. If necessary, update the software on any networked computers. All computers in a network running Orchid must be on the same version and build number. The update you just installed on this computer will be the latest release for your version, so you should have no trouble installing and connecting client computers. Repeat Steps 4-7 of these instructions on all client computers.

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