Orchid

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: The office will be closed for the Labor Day holiday on Saturday, September 1st and Monday, September 3rd. We will resume regular business hours on Tuesday, September 4th.
Thank you for your understanding.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Installing Orchid on a Mac

Installing Orchid software on an Apple computer is a simple, one-time process with just a few steps. We recommend setting aside a few hours to complete the download and setup process. If you already have Windows installed on your Mac, you can simply skip to Installing Orchid.

Getting and Installing Parallels and Windows
You will need to purchase both Parallels and a copy of the Windows operating system. We recommend using Parallels Desktop 11 for Mac and Windows 10 Home.

Parallels can be purchased here and Windows 10 can be purchased here directly from Microsoft or anywhere computer software is sold. You must purchase either an OEM copy or DVD copy of Windows to install it on your Mac.

The links below detail how to install both the Parallels software and the Windows operating system on your Mac.

http://kb.parallels.com/122647 - How to install or upgrade to Parallels Desktop 10

http://kb.parallels.com/4729 - Installing Windows on your Mac using Parallels Desktop

Installing Orchid
​Once the Parallels emulator and Windows operating system are installed, simply download your software from the Orchid support downloads page here. ​Detailed directions on software installation can be found here.

Further Assistance
​If you have any trouble installing Parallels, you can contact their support team at (888) 811-2489 or use their online support resources located here.

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