Orchid

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: The office will be closed for the Labor Day holiday on Saturday, September 1st and Monday, September 3rd. We will resume regular business hours on Tuesday, September 4th.
Thank you for your understanding.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Keeping Remote Access Connected

These instructions will help you make sure that Remote Access stays connected when you are away from your business. It is required that you leave your computer running and signed into your Windows User Account for the service to work properly. Your database must be accessible for Remote Access to display any of your information since the service works in real time.

Sleep mode is a common cause for the software to freeze or lose connection. It also has an effect on your services that use the Internet to connect to your database. It is recommended that you disable this feature.
  1. Go to Windows Start > Control Panel.
  2. Choose Hardware and Sound.
  3. Click on Power Options.
  4. In the left pane, select Change when the computer sleeps. Set the Put the computer to sleep pull-down to Never.
  5. Select the blue Change advanced power settings link.
  6. Expand the + next to Hard Disk, followed by the + next to Turn off hard disk after.
  7. Ensure that the value in Setting says Never. If it does not, click on the setting and change it to zero.
  8. Click Apply and the OK. This will disable the hard drive from shutting down after a period of inactivity in Windows.
  9. Click Save changes in the Power Options settings and then close Control Panel.
These changes to your Windows power options will ensure that Remote Access stays connected. It is OK to turn off your monitor or display. If you use a laptop for your main computer, make sure you adjust the actions Windows takes when you close the lid. These settings will likely be changed in Windows StartHardware and SoundPower Options.

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