Orchid

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Happy Holidays! Please be advised that our offices will be closed December 24th, 25th, 31st, and January 1st to allow out employees to spend time with their families this holiday season.
Thank you for your understanding.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Payroll FAQs

These are some common, frequently asked questions regarding payroll. Other inquiries not on this list can be directed to support@daysmart.com.
  1. What does it mean when you claim a tip on a ticket?
    • Claiming a tip means that the employee is reporting and recording the tip as income. Employees may claim a tip on an open ticket. Two types of tips exist:
      1. Direct tip: this is a tip that is given directly to the employee. The tip amount does not appear on the client's receipt. The tip amount is reported in payroll (for reference), but is not included in the payroll total. Payroll taxes for the tip amount are calculated and applied to payroll.
      2. Withheld tip: the tip is withheld (not given to the employee) until the tip is settled. A withheld tip may be settled by using the Settling feature, i.e. settle the tip at the end of the employee's shift, or the tip can be settled by calculating payroll. The withheld tip appears on the client's receipt. A withheld tip may be used when the client is paying by check or credit card. Payroll taxes are applied to the withheld tip.
  2. What does it mean when you settle a tip?
    • To settle a tip means that if your business took the tip money from the client, put it in the cash drawer, and then at a later time you give the employee the money for the tip, i.e. a customer may pay by check or credit card, and include the employee's tip on the check or credit card. Your business settles the tip when your business gives the employee the money for the tip.
  3. What impact does backbar have?
    • Backbar is the amount in products used to support a service, i.e. if a Haircut costs $50, but $10 of Conditioner is used to while performing the service, the backbar is $10.
      1. Single Commission Payroll System: a standard backbar amount can be defined and exceptions created as needed per employee. This backbar amount is subtracted from the service price when determining employee commission.
      2. Dual Commission Payroll System: a standard backbar amount can be defined and exceptions created as needed per employee. This backbar amount is subtracted from the service price when determining employee commission. This backbar amount is subtracted only when a service is used and not when purchased.
  4. Where can I get my State tax tables?
    • Federal tax tables are built into the software, but state tax tables are not. Some states have a percentage tax and some states have a tax table. You need to check with an accountant for your state tax information and to get a copy of the state tax table. You can also search the Internet for a copy of your state tax table. See the article here for more instructions on creating tax tables.
  5. How do I know how much to configure for Social Security, Medicare, City, Local or other deductions or taxes?
    • You should check with an accountant and then configure payroll accordingly.
  6. What is a booth renter deduction?
    • Some businesses only have booth renters and no employees. Each month, the booth renters pay the business rent for using space inside the business.
  7. What if I calculate the incorrect payroll date? How do I fix it?
    • If payroll has been run for an incorrect date range, the payroll calculations after and including the incorrect payroll need to be recalculated. See the Calculating Payroll and Recalculating an Incorrect Payroll Report portions of the article here for the proper steps.
  8. What is a payroll adjustment?
    • A payroll adjustment is any currency amount that you wish to give or take away from an employee. A positive amount indicates that you are giving funds to the employee. A negative amount, which will appear in parenthesis, indicates funds being subtracted from the employee's payroll. This feature is useful if, for example, an employee unexpectedly worked some extra hours over the weekend during the last pay period after payroll had already been run. You can pay the employee the difference during the next pay period with a payroll adjustment.
  9. Why don't all of my employees appear when I run a payroll report?
    • Your employees may not appear for either of the following reasons:
      1. You have no closed tickets for the range of dates that you selected to run payroll for. Some important payroll calculations are taken from closed tickets.
      2. You have No selected under the Include field on the Payroll Configuration screen.
  10. How can I test my payroll configuration and settings?
    • Select Calculate New Payroll from the Accounting pull-down menu. Click the button next to Practice: Run test payroll and do not save results.
  11. I added an employee bonus for a product and/or a service. Why are the bonuses not showing on my payroll calculations?
    • In order for a bonus to be given to the employee, the employee must be set up to receive commission. For a product to have a bonus, the employee should have product commission enabled, and likewise for services. If the employee should receive a bonus only for some products/services, but will receive either no bonuses, different bonuses, and/or no commission for other products/services, then the product/service commission should be enabled and set at a straight percentage of 0%. This will keep the commission enabled, but not give anything to employees unless a bonus amount is entered for individual products or services.
  12. Which amounts is commission based on?
    • Commission amounts are calculated by taking information from closed tickets and applying the settings you have chosen to the total sales amounts for each employee. These amounts will be obtained differently depending on the commission system being used:
      1. Single Commission System: commission is given to employees when services are performed or products are sold. From individual closed tickets, the commission amount is based on the price of the service, subtracting any discounts and backbar, and multiplying by the number in the Quantity Used column.
      2. Dual Commission System: commission is given to employees when services are purchased and when services are performed. From individual closed tickets, the commission when purchased amount (CWP) is based on the price of the service, subtracting any discounts, and multiplying by the number in the Quantity Purchased column. The commission when used amount (CWU) is based on the price of the service, subtracting any discounts and backbar, and multiplying by the number in the Quantity Used column.

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