Orchid

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Notice: Due to in office events on Tuesday, October 17th, we will be closing our phone lines between 5pm and 7pm Eastern Standard time. If you are in need of immediate technical assistance during that time, please leave us a voice mail and a technician will return your call after 7pm Eastern Standard time Tuesday evening. Alternatively, you can email us at support@daysmart.com. We apologize for the inconvenience and thank you for your patience!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Appointment Book Color Codes Overview

These instructions will help you set up color codes in your software to alter the appearance of tickets on your appointment book. There are two types of color codes: Standard and Custom. This article will teach you how to modify both types.

Standard Color Codes
Standard Color Codes are applied to Appointment Requests (if you use Online Booking), currently Checked In appointments, Closed Tickets, Open Tickets, the currently Selected Appointment, and Time Blocks.
  1. Right-click on any blank space of the Appointment Book and click Calendar View Options or click Options in the lower left or right of the Appointment Book screen and select Calendar View Options in the Scheduling section.
  2. Select the Color Codes tab in the upper left.
  3. To alter the appearance of any Standard Color Codes items, simply double-click or highlight one and click Edit.
  4. Make the desired changes in the Background and Borders and Text sections.
  5. Click OK.
  6. Click Apply and any changes made to these ticket types' color codes will be applied instantly.
Custom Color Codes
There are no custom color codes in your software by default. Service IDs/Categories, ticket Confirmation Types, and ticket Referral Types can all have Custom Color Codes applied.
  1. Right-click on any blank space of the Appointment Book and click Calendar View Options or click Options in the lower left or right of the Appointment Book screen and select Calendar View Options in the Scheduling section.
  2. Select the Color Codes tab in the upper left.
  3. To add a custom color code, click Add in the upper right.
  4. Name the color code.
  5. Select the Type in the pull-down menu. Many users want color codes based on Services.
  6. Click the Select button to choose the Service(s) or Service Category to associate with the color code.
  7. If you have placed your services categories and want this single color code applied to each service in any category, highlight the category and click Add in the Add Service Category section.
  8. If you want to associate the color code with a single service or any number of single services, click the Search button in the Add Single Service section and add the desired service(s).
  9. Click OK when finished.
  10. Make the desired changes in the Background and Borders and Text sections.
  11. Click OK.
  12. Repeat Steps 3-11 for any additional custom color codes.
  13. Set the priority for the Service ID/Category custom color codes in the Appointment Color Code Priority for Open Tickets section. Many users want their custom codes to be the top priority but still be able to tell at a glance which appointments are Checked In. To achieve this, move Checked In to the top of the priority list and ServiceID/Category to the second position.
  14. Click Apply and then OK to save your changes.

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