Orchid

We are experiencing increased error rates related to our Amazon servers impacting our online services. These errors may cause issues with our Cloud, Remote Access, Online Booking, and other online services hosted in Amazon. Technicians are currently working to resolve these issues. Please check our Facebook page for periodic updates.

We recently experienced a service outage related to our Amazon servers impacting some of our Remote Access customers. These services should be restored for most customers. If you are still experiencing issues please follow the directions on this Support Article to restart the Remote Access service on your computer which should resolve the issue. Please check our Facebook page for more information. We apologize for any inconvenience this may cause and thank you for your service.

System Maintenance is scheduled between Monday night, July 17th, 9:00 pm EST and Tuesday morning, July 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

Sales Total & Sales Tax Report

The Sales Totals and Taxes screen shows calculated business totals for any selected date and time period.
  1. Click the Totals button on the button bar or select Sales Totals and Sales Tax Report from the Reports drop-down menu.
  2. The Sales Totals and Taxes screen will appear.
  3. Make the appropriate date selections in the Date Range section.
  4. If you are viewing totals for a single day then you can enter the time of day for calculations in the Time Range section, e.g. you can view totals for a single day from 9:00 AM to 1:00 PM, and then perform another calculation for 1:00 PM to 5:00 PM.
  5. In the Individuals section, you can select who you would like included in the Totals report from the following choices:
    • Employees: All (grouped by employee name): include all employees
    • Employees: Only employees listed on the Employees screen (group by employee ID): include only current employees. Check or uncheck the appropriate boxes:
      • Do not list employees with a zero total: will not include employees with no recorded sales
      • Include all booth renters: include all booth renters in the totals
    • Only this employee: select the employee from the drop-down list
    • Only this booth renter/independent contractor: select the booth renter/independent contractor from the drop-down list
  6. If you are networking, you can select to show totals for All Computers or for a specific computer by clicking the Select button in the Computers section. This is useful for businesses that have multiple computers on the business network.
  7. Click the OK button.
  8. The Totals screen will appear.
  9. The Totals screen is divided into five sections:
    1. Other: backbar and gift certificate totals.
      1. Backbar: the amount of backbar from closed tickets.
      2. Services - backbar: the amount of services minus backbar from closed tickets.
      3. Gift Cert. Purchased: for reference, the gift certificate purchase cost entries on the Gift Certificates screen are shown.
    2. Summary: summary of financial totals and returns.
      1. Products: amount of products sold.
      2. Services: amount of services sold.
      3. Total Tax: total sales tax collected. Some states, cities, and countries have multiple sales taxes. You can enter up to three different taxes for products and three different taxes for services.
      4. Product Returns: amount of product refunds.
      5. Service Returns: amount of service refunds.
      6. Withheld Tips: amount of withheld tips collected.
      7. Settled Tips: amount of settled tips given to employees.
      8. Credit Added: if a client was credited, the amount of credit will appear in this field.
      9. Credit Used: this is credit that a client used on a ticket. The amount of credit given will appear in this field.
      10. Gift Certs Purchased: amount in gift certificates purchased (from tickets).
      11. Gift Certs Redeemed: amount in gift certificates redeemed (from tickets).
      12. Petty Cash In: amount of petty cash put in the drawer.
      13. Petty Cash Out: amount of petty cash taken out.
      14. Loyalty Points Rewards: amount of loyalty points rewards given.
      15. Coupons Redeemed: total amount of coupon discounts redeemed.
      16. Total: grand total of all sales and returns for the date range selected.
    3. Payment and Change: summary of payments received and change given.
      1. Name: Type of tender used on the transaction, i.e. Cash, Check, Visa, etc.
      2. In: the total amount of the tender type taken in as a payment.
      3. Out: the total amount of the tender type given out as change.
      4. Net: net profit from each tender type. Net is equal to Amount In minus Amount Out.
    4. Tax(es): amount of sales tax charged.
      1. All applicable sales tax(es) on products and services are displayed in the Tax(es) section. Products and services can have up to three separate taxes applied to each. Each tax will be listed individually with the amount that was taken.
    5. Employee(s) and/or booth renter(s)/independent contractor(s): totals by employee(s) and/or booth renter(s)/independent contractor(s).
      1. ID: the employee or booth renter ID.
      2. Name: the employee or booth renter name.
      3. Products: amount of products sold by the employee or booth renter.
      4. Services: amount of services sold by the employee or booth renter.
      5. Returns: amount of returns performed by the employee or booth renter.
      6. Backbar: amount of backbar used by the employee or booth renter.
      7. Total: amount of services sold plus products sold minus the returns and backbar.
      8. # of Tickets: number of tickets closed by the employee or booth renter.
  10. Click or double-click on most every entry in the Totals display to view the information associated with that calculation.
Changing the Date Selection
You can change the date easily from the Sales Total and Sales Tax Report screen.
  1. Click the Change Date option in the upper left.
  2. The Sales Totals and Taxes screen will appear.
  3. Make the appropriate date(s) selection.
  4. Click OK.
  5. The Totals and Sales Tax screen will appear displaying the new date or date range.
Copy Employee Information
You can copy employee and booth renter totals quickly. This copy can be easily pasted into a word processor or spreadsheet program.
  1. Click the Copy Employee Info button in the upper left.
  2. The Copy Completed notification will appear stating: "The information has been copied to the clipboard."
  3. Click OK to proceed.
  4. Paste the employee information to a word processor or a spreadsheet program by hitting Ctrl+V on your keyboard.
Printing the Sales Total and Sales Tax Report
There are four options for printing the report.
  1. Print All Information: prints the entire report will all details.
    1. Click the Print All Information button in the upper left.
    2. The Printing Options screen will appear.
    3. Verify the settings and click Print.
  2. Print to Receipt Printer: print the totals formatted to standard receipt paper size.
    1. Click the Print to Receipt Printer button in the upper left.
    2. The Printing Options screen will appear.
    3. Verify the settings and click Print.
  3. Print Employee Table: only print the details from the Employee(s) and/or Booth Renter(s)/Independent Contractor(s) table as it appears.
    1. Click the Print Employee Table button in the upper left.
    2. The Printing Options screen will appear.
    3. Verify the settings and click Print.
  4. Print Summary Stubs: print the Employee(s) and/or Booth Renter(s)/Independent Contractor(s) table broken up by each individual employee.
    1. Click the Print Summary Stubs button in the upper left.
    2. Select how many employees to print per page.
    3. The Printing Options screen will appear.
    4. Verify the settings and click Print.

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