Orchid

Please be advised that we are aware that our Online Booking service may be experiencing issues. This is under investigation and will be resolved shortly

Happy Holidays! Please be advised that our offices will be closed December 24th, 25th, 31st, and January 1st to allow out employees to spend time with their families this holiday season.
Thank you for your understanding.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Pole Display Setup

These instructions will help you setup and configure a pole display to work with your software. There are a few models that will definitely work with your software. These models include the Logic Controls PD3000, the Logic Controls PD6000, and the Logic Controls LD9000. You should also be able to use models that connect to your computer using a Serial interface connector.

Refer to the manufacturer's instructions for the proper assembly of your device. Once everything is put together and placed where you would like it, connect the device to your computer. Navigate to Tools > Options > Hardware Setup in your software. The configuration settings for Pole Displays are in the lower section of this window.

If your pole display connects via USB:
  1. Select the proper model from the Pole display pull-down menu.
  2. Click the Install Driver button.
  3. Select the source from which to install the driver. Retrieving the file from the Internet is probably easiest. This option will open our website where you can download the driver.
  4. Run the installation file. Allow any Windows security prompts you may get during installation.
  5. Click the Show Test Message button when the installation file completes to confirm that your device is working properly.
  6. If the test message does not work, verify that you have selected the proper model type in the Pole display pull-down menu or try connecting the device to another available USB port on your computer.
If your pole display connected via Serial port:
  1. Select Serial in the Pole display pull-down menu.
  2. Click the Configure button.
  3. The COM port will automatically be selected for COM Port #1. Windows may have assigned your device a different COM Port number. To verify this, go to Devices and Printers in Windows. Your device name may appear as Pole Display (COM3). If this is the case, change the COM Port # to 3 in the software settings.
  4. Click the Show Test Message button. If the test message is not displayed, you may need to alter the Baud Rate, Parity, Data Bits, or Stop Bits settings for your device. Refer to the manufacturer's guidelines or instructions for this information.

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