Orchid

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday, our office will close on Tuesday, July 3rd at 2:00pm ET and will re-open for normal business hours on Thursday, July 5th at 9:00AM ET. Thank you for your understanding, and we hope that you have a safe and happy Independence Day.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Integrate Online Booking with Facebook Mobile App

It is now possible to give your clients the opportunity to book with you right inside Facebook's mobile app. All you need to do is use the Create Call to Action button on your business' Facebook page. You will likely need to set up the integration using the Facebook website and not the app.
  1. Log in to your business' Facebook page and click the Create Call to Action button in the page header. 
  2. Select Book Now in the drop-down menu on the left. 
  3. Add the URL for the Booking page from your Online Booking site to the Website field. The URL will be http://[ACCOUNT NAME].myonlineappointment.com/Booking.
  4. Leave No selected in the option to link with an app.
  5. Click the Create button in the lower right.
That's it! Now, when clients visit your Facebook page using the mobile app, a band that says BOOK NOW will be stretched across the the top of the page just under the header. When clicked, the client will be taken to your booking page in the Facebook web browser to create an appointment.

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