For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to Status.CardConnect.com

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Updating to Orchid Version 13

Updating from a previous version of Orchid is easy. We always recommend making a backup of your database before any updates or installations.

Backup Your Database
Open Orchid to make a backup copy of your database. You shouldn’t need it since the database will be updated automatically, but it’s always safe to have an extra backup!
  1. Go to the File drop-down menu and select Backup and Restore, then select Backup Database.
  2. Click Next.
  3. Select a location to save the database and then click Save.
  4. After the backup is saved close the software.
Uninstall the Software
If you are updating from a version prior to Version 7, you will have to completely uninstall your software before updating to Version 13.
  1. Go to Control Panel.
  2. Select Programs and Features.
  3. Locate Orchid on the list and select Uninstall.
Install the Updated Software
Download the update file here. Just click the Download Latest Version button and follow the prompts to install. After the installation has finished, start the software.

Register & Activate
When Version 13 starts up, you will be prompted to Use the Free Version or Enter Registration Info. If you do not already have an online account, create one before registering by clicking here. Use the serial number provided with your purchase to create an administrator account for your business.

With your account, click Enter Registration Info on this screen and enter your username and password. If you have already created an online account for Orchid, enter your username and password here and click Register. If you are unable to set up an account at this time, you can also register by clicking the Enter Serial Number, but using an online account is the preferred method.

X-Charge Users
If you are using X-Charge software, please be sure you have Version 7.1 or greater. Please do not uninstall X-Charge prior to updating it. You will need to check for updates within the X-Charge software and follow the prompts to install the updates. If you do need an update for X-charge, you will need to contact OpenEdge at (800) 338-6614.

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