We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Modifying Text Reminder Templates

In order for a client to receive a text reminder from you in just one segment, it is recommended that the template you're using contain less than 160 characters. Many SMS providers will split messages into multiple segments if they exceed 160. This can double or triple the number of messages you're sending. Limit your character count quickly and easily in the Messaging and Marketing drop-down menu.
  1. Select Messaging & Marketing Messaging System Settings.
  2. Click Manage Appointment Notifications.
  3. In the Appointment Reminders tab, choose Edit Message next to Text Reminders.
  4. Click Edit Current Text. The lower section displays the Estimated # of text messages and the Estimated length of message. Modify the body of your message to be less than 160 characters to ensure only one text message per appointment is sent.
  5. Click Save Text Message when complete.
  6. Make sure to check the Client Notifications tab as well. Use the Edit Text Message buttons for each appointment notification type and do the same as above for each text template to ensure only one text message is sent.

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