Please be advised that we are aware that our Online Booking service may be experiencing issues. This is under investigation and will be resolved shortly

Happy Holidays! Please be advised that our offices will be closed December 24th, 25th, 31st, and January 1st to allow out employees to spend time with their families this holiday season.
Thank you for your understanding.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Star Receipt Printer Setup

These instructions will help you install drivers for Star receipt printers and configure them to work properly with your DaySmart software.

Please note: DaySmart Software does not officially support Star receipt printers. This document is for informational purposes only.

Install Printer Drivers
Drivers are required for your printer to communicate with Windows and your software.
  1. Unplug the printer from the computer if it is not already.
  2. Click here to download the Star drivers directly from Star's website.
  3. Once the file has finished downloading, navigate to your downloads folder, right click on the file and extract the files.
  4. When the files have finished extracting, select the Autorun option within the new folder that was created.
  5. A window should then pop up with the option for Installation, select this option.
  6. Accept the license agreement terms on the next screen.
  7. Click Next on the InstallShield Wizard welcome screen.
  8. Click Next.
  9. Select the radio bubble for Typical and click Next.
  10. Select InstallThe installer will begin installing the driver files. This may take several minutes.
  11. Click Finish once the installation is complete.
Connect Your Printer
Now that the requisite drivers are installed, the device should be ready to communicate with both Windows and your software.
  1. Plug the device into any open USB port on your computer.
  2. Windows will recognize and configure your device. This may take a minute.
  3. Go to the Windows Control Panel and select Devices and Printers.
  4. Right click on the icon for your Star printer and select Printing preferences.
  5. Click Advanced.
  6. From the Advanced Options Window, change the paper size to "72mm x Receipt" then click OK and then OK again.
  7. You should be back at the Printers and Devices screen again. Right click on your Star printer and select Printer properties.
  8. Under the Device Settings tab, make sure the paper size is set to "72mm x Receipt" again and hit apply.
  9. In your DaySmart software, grab the Tools pull-down menu and select Options.
  10. Select the Hardware Setup tab and click the Configure Receipt Printer button.
  11. In the Settings section, choose the Use standard full-size Windows printer or USB receipt printer radio bubble.
  12. Click Select on the right and choose your Star receipt printer. Click OK.
  13. Click the Print Test Receipt button and follow the prompts to print a test receipt.
  14. When the receipt prints successfully, click OK in the Receipt Printer Setup window and return to using your software. The receipt printer is now properly configured to work with your software.

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