Orchid

Please be advised that we are aware that our Online Booking service may be experiencing issues. This is under investigation and will be resolved shortly

Happy Holidays! Please be advised that our offices will be closed December 24th, 25th, 31st, and January 1st to allow out employees to spend time with their families this holiday season.
Thank you for your understanding.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Service Listing Options

With the online booking service you have the ability to change what services will appear on your website, the order in which they will appears and even the service name and description.

Editing Service Display Names and Visibility
  1. Go to your online booking website and select Manage Site at the bottom of the page.
  2. Sign in with your e-mail address and password.
  3. Under the Mange Business Information section, select Service Listing.
  4. Press Edit.
  5. You can now adjust the Service Display Name, subscription and whether the service will appear on the website.
  6. Press Save Service in the bottom right when you are finished.

Editing Service List and Service Category Order
  1. Go to your online booking website and select Manage Site at the bottom of the page.
  2. Sign in with your e-mail address and password.
  3. Under the Mange Business Information section, select Service Listing.
  4. To edit the individual service order, press Reorder Service List. To edit the category list, select Reorder Category List.
  5. Click and drag the services or categories that you wish to move to their new place in the order.
  6. Press Save List to save your changes.

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