We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Remote Access

Restarting the Remote Access Service

If you are experiencing issues logging in with Remote Access on your mobile device or web browser, go to the Web Access or Online Services pull-down menu and select Remote Access Setup. The window that displays...


Creating and Adding Remote Access Users

These instructions will help you create a new Remote Access User Account for your business. Remote Access is available on any platform with an Internet connection and will allow you to stay connected with your ...


Resetting Your Remote Access Password

These instructions will help you reset the password for your DaySmart (Remote Access) account if you have forgotten it.​ Reset using a web browser Navigate to https://online.medicalspasoftware.com/. Cl...


Viewing & Modifying All Employee Schedules

Both the Android and iOS apps are capable of showing the working schedules and appointments of all your business' employees, even those who are not subscribed to Remote Access. If an employee is not subscribed,...


Keeping Remote Access Connected

These instructions will help you make sure that Remote Access stays connected when you are away from your business. It is required that you leave your computer running and signed into your Windows User Account ...


Remote Access & Firewalls

Depending on the level of security in the Windows Firewall and any other anti-virus firewalls running on your server computer, you may need to make some exceptions if you cannot connect with Remote Access. Thes...


Managing Employee Permissions

These instructions will help you restrict employee access to any of the features available in Remote Access. Click the Options icon in the top. Click the Management option. Click the Employee Access ...


Sending Receipts

These instructions will help you send receipts by e-mail to your clients from both the remote access website and mobile app. When you close a ticket, you will automatically be prompted to e-mail a receipt to...


Scheduling an Appointment

These instructions will help you successfully schedule a new appointment on the Remote Access website and from the mobile app. Remote Access Website Go to the appointment book by clicking the Appt Book ico...


Changing the Length of an Appointment

These instructions will help you modify the length of an appointment by changing service duration times on open tickets. Once you’ve added a service to a ticket, you can easily change the details of that servic...