Orchid

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Happy Holidays! Please be advised that our offices will be closed December 24th, 25th, 31st, and January 1st to allow out employees to spend time with their families this holiday season.
Thank you for your understanding.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Features Overview

Multi-Ticket Checkout

It is possible to close multiple tickets on one ticket. This is useful if you have two or more clients coming in together and want to pay for all of their services on one ticket. Click the first ticket that ...

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Client Balance Overview

Within your software you have the ability to add a credit to a clients account to be used for services or products in the future or you can even allow your customers to pay you back later and keep track of how ...

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Client Notes Overview

These instructions will help you view, edit, and make new entries in a client's notes. Click the Clients icon. Select a client from the list to modify. Click on Notes in the bottom left. Press Add...

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Keyboard Shortcuts

The following keys and key combinations can be used on any of the major screens with the program to quickly access specific functions and features. Use the Function Keys, or F1 through F12, to access numerous ...

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Client Referrals Overview

With your software you have the ability to track when clients are referred by an existing client of your business. You can also have the software automatically give clients who have referred new customers loyal...

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Memberships Overview

With Version 13 of the program, you can setup membership programs within the software. With these memberships, you can give your clients discounts on all products or services, provide a specified number of serv...

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Changing the Displayed Currency

Currency symbols in your software are controlled through your Windows Control Panel settings. There is no place in your software to change the displayed symbol if it doesn't match your country's symbol. Here ar...

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Gift Certificates Overview

The software allows you to sell and track gift certificates. Note the following about gift certificates: Maintains a record of the issuance and usage of gift certificates. The Program does not physically wri...

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