Orchid

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Notice: Due to in office events on Tuesday, October 17th, we will be closing our phone lines between 5pm and 7pm Eastern Standard time. If you are in need of immediate technical assistance during that time, please leave us a voice mail and a technician will return your call after 7pm Eastern Standard time Tuesday evening. Alternatively, you can email us at support@daysmart.com. We apologize for the inconvenience and thank you for your patience!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Installation & Setup

Updating to Orchid Version 13

Updating from a previous version of Orchid is easy. We always recommend making a backup of your database before any updates or installations. Backup Your Database Open Orchid to make a backup copy of your data...

Read

Registering with an Online Account

If you are on a software subscription and have been registering your software each month with a new temporary serial number, you can now register with your online DaySmart account and a new number will automati...

Read

Reinstalling Orchid Medical Spa Software

These instructions will help you reinstall your Orchid software. It is first important to determine the version you are using before downloading from the website. Once you know this, then you can download the c...

Read

Installing Orchid on a Mac

Installing Orchid software on an Apple computer is a simple, one-time process with just a few steps. We recommend setting aside a few hours to complete the download and setup process. If you already have Window...

Read

Transferring Orchid to a New Computer

These instructions will help you transfer your software from one computer to another. Transferring to a New Server Computer Follow these instructions if you are replacing a standalone system or the server in a...

Read

Database Backup Overview

These instructions will help ensure that your database information is backed up safely and consistently to preserve data integrity and prevent data loss. It is highly recommended that you make backups of your d...

Read

Database Restoration Overview

These instructions will help you restore a backup copy of a database to your software. Restoring a backup is quick and easy, and will allow you to recover your database information should you experience data lo...

Read

Downgrade Orchid to a Previous Version

These instructions will help you downgrade from the most recent version of your software to a previous one. Backup Your Database If you are able to open Orchid to create a backup, do so by going to File &...

Read

Upgrading to SQL Server 2012 Express

Sometimes problems occur with an instance of SQL Server 2005 or 2008 making it necessary to upgrade SQL Server to a more recent version.The instructions will help you upgrade an instance of SQL Server 2005 Expr...

Read

Upgrading to SQL Server 2008 Express R2

Sometimes problems occur with an instance of SQL Server 2005 making it necessary to upgrade SQL Server to a more recent version.The instructions will help you upgrade an instance of SQL Server 2005 Express to S...

Read