Orchid

For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to Status.CardConnect.com

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Installation & Setup

Registering with an Online Account

If you are on a software subscription and have been registering your software each month with a new temporary serial number, you can now register with your online DaySmart account and a new number will automati...

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Backing Up Your Database to Google Drive

These instructions will help you back up your database to the cloud storage source Google Drive. This back up method will require you to have a Google account, please ensure you have a Google account before pr...

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Updating to Orchid Version 13

Updating from a previous version of Orchid is easy. We always recommend making a backup of your database before any updates or installations. Backup Your Database Open Orchid to make a backup copy of your data...

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Database Backup Overview

These instructions will help ensure that your database information is backed up safely and consistently to preserve data integrity and prevent data loss. It is highly recommended that you make backups of your d...

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Database Restoration Overview

These instructions will help you restore a backup copy of a database to your software. Restoring a backup is quick and easy, and will allow you to recover your database information should you experience data lo...

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Reinstalling Orchid Medical Spa Software

These instructions will help you reinstall your Orchid software. It is first important to determine the version you are using before downloading from the website. Once you know this, then you can download the c...

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Upgrading to SQL Server 2012 Express

Sometimes problems occur with an instance of SQL Server 2005 or 2008 making it necessary to upgrade SQL Server to a more recent version.The instructions will help you upgrade an instance of SQL Server 2005 Expr...

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Upgrading to SQL Server 2008 Express R2

Sometimes problems occur with an instance of SQL Server 2005 making it necessary to upgrade SQL Server to a more recent version.The instructions will help you upgrade an instance of SQL Server 2005 Express to S...

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Custom SQL Server 2008 Express R2 Installation (Advanced)

These instructions will help you perform a custom installation of Microsoft SQL Server 2008 Express R2 on a computer that has no version(s) of SQL Server already installed. If your computer has SQL Server 2005 ...

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Installing Orchid on a Mac

Installing Orchid software on an Apple computer is a simple, one-time process with just a few steps. We recommend setting aside a few hours to complete the download and setup process. If you already have Window...

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