Orchid

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Happy Holidays! Please be advised that our offices will be closed December 24th, 25th, 31st, and January 1st to allow out employees to spend time with their families this holiday season.
Thank you for your understanding.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Installation & Setup

New Installation of SQL Server for Orchid

DO NOT INSTALL THIS FILE IF YOU ARE USING VERSION 10 OR LOWER OF ORCHID. Download SQL Server This file will install Microsoft SQL Server 2012 Express on a computer that has no version(s) of SQL Server already i...

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Custom SQL Server 2008 Express R2 Installation (Advanced)

These instructions will help you perform a custom installation of Microsoft SQL Server 2008 Express R2 on a computer that has no version(s) of SQL Server already installed. If your computer has SQL Server 2005 ...

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New SQL Server Installation for Previous Orchid Versions

Download SQL Server This file will install Microsoft SQL Server 2008 Express R2 on a computer that has no version(s) of SQL Server already installed. Use this file if you have installed your software for the fi...

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Reinstalling SQL Server 2012 Express

Sometimes a problem occurs during the installation or operation of SQL Server and it needs to be completely reinstalled. These instructions will help you reinstall SQL Server while preventing any data loss. Cr...

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Reinstalling SQL Server 2008 Express R2

Sometimes a problem occurs during the installation or operation of SQL Server and it needs to be completely reinstalled. These instructions will help you reinstall SQL Server while preventing any data loss. Cr...

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Manually Starting SQL Server

These instructions will help you to start Microsoft SQL Server if you have opened your software and get a message that SQL Server has not started or cannot be started. Common reasons include SQL Server not star...

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Custom SQL Server 2012 Express Installation (Advanced)

DO NOT install this program unless you have Version 12 or higher of Orchid. If you are currently using a previous version of Orchid and need to install SQL Server, please follow the instructions in the article...

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Importing Overview

These instructions will show you how to format data and database tables from another program, such as another database program or Microsoft Excel, properly to be imported into your software. A separate file is ...

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Converting an Orchid Database from Cloud to Desktop

If you have recently purchased installed desktop software, these instructions will help you make a backup of a database from Cloud software and restore it into your new desktop software. Since two databases can...

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