Orchid

Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Happy Holidays! Please be advised that our offices will be closed December 24th, 25th, 31st, and January 1st to allow out employees to spend time with their families this holiday season.
Thank you for your understanding.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Frequently Asked Questions

I've forgotten my password. Can you help me overrride it?

Yes, we can. To recover any kind of password in the software, you can simply log into your authorized DaySmart account here and click on Help. There is a password reset too that will help you recover both datab...

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Where can I view and manage my bill?

Visit account.medicalspasoftware.com and click Create an Account using your product’s Serial Number. You can view a summary of your next estimated bill total, payment date, and manage all your DaySmart subscrip...

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How do I move my software to a new computer?

Moving to a new computer is easy! You can find directions here.

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How do I restore a backup copy of my database?

Select Backup & Restore > Restore Database from the File pull-down menu. If you are sure you want to restore a copy of a database and remove what is currently in the software, click Yes on the warning ...

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Where do I go in my software to set up employee access and passwords?

Select Password Setup from the Tools pull-down menu in your software. Check the Enable employee password protection on this computer checkbox. Start with the Edit Passwords. Assign each employee a passwor...

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I've lost my serial number. How can I recover it?

A serial number can be found in a couple places. It is on the invoice for your software purchase. These are sent by e-mail to the addresses we have on file. If you received a physical copy of the software by ma...

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How do I update my billing information and process a past due payment?

To update your billing information and process a past due payment, you can go to account.MedicalSpaSoftware.com. You will then want to sign in with your administrator e-mail and password. This email will likely...

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How do I donate a Gift Certificate?

In order to donate a gift certificate, you would first want to add the gift certificate to the ticket as if you were going to sell it, but do not close the ticket yet. For steps on selling a gift certificate, p...

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How can I get the information from my previous program entered into Orchid?

The easiest way to get information entered into your system is to let our support team handle it for you. We are able to convert data from most other programs so that it can be imported into Orchid. These conve...

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How to Remove a Remote Access User

Go to Online.MedicalSpaSoftware.com and sign in. Select Employees Double click on the employee you wish to deactivate. Select the Remote User Account tab. Click on Deactivate Online Account. On the wi...

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