Please be advised that we are aware that our Online Booking service may be experiencing issues. This is under investigation and will be resolved shortly

On Tuesday, July 9th our customer support department will be closed from 12:45 till 2PM eastern standard time for a support team training session. We apologize for the inconvience and thank you for your understanding.

>System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

New SQL Server Installation for Previous Orchid Versions

Download SQL Server
This file will install Microsoft SQL Server 2008 Express R2 on a computer that has no version(s) of SQL Server already installed. Use this file if you have installed your software for the first time and it has informed you that SQL has not been installed or is not found. If your computer has SQL Server 2005 already, we recommend following the article here to upgrade that instance to SQL Server 2008 Express R2. If you are reinstalling SQL Server 2008 Express R2, follow the article here instead of this one.

System Requirements
If your computer has Windows XP or Vista, it will need Windows Installer 4.5 and Windows .NET Framework 4.0 before this software can be installed. We also recommend running Windows Update to install any available Windows Service Packs. Windows 7 and 8 are already equipped with the requisite software for this installation.

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